Served as a Support and Integration Team Manager, focusing on technical support, system integrations, and customer success.

I worked with APIs and integration tools, using platforms such as Postman to test, debug, and analyze API requests and responses. My responsibilities included assisting clients with technical implementations, diagnosing integration issues, and collaborating with development teams to resolve complex problems.

Through this role, I gained practical experience with backend communication, API workflows, and the real-world challenges involved in connecting software systems.

I Worked in several technical and customer-facing roles, including Support Agent, Tier 3 Support, and Customer Success.

I helped users troubleshoot website-related issues, resolve complex technical problems, and improve their experience with the platform while collaborating closely with developers and product teams to investigate bugs and deliver solutions.

In addition, I led the SITE123 Affiliates and Experts Programs, working with partners and professionals who build websites for their clients using the platform, supporting them with technical guidance, platform expertise, and program management.

I've Studied Software Engineering at Sami Shamoon College of Engineering (SCE), where I gained a strong foundation in computer science and software development.

The program covered core topics such as programming, data structures, algorithms, databases, software design, and system development, along with practical projects that focused on problem solving, analytical thinking, and building scalable software solutions.

Completed a comprehensive JavaScript course by SuperSimpleDev focused on building interactive and dynamic web applications.

The course covered core JavaScript fundamentals such as numbers, strings, variables, booleans, functions, objects, arrays, loops, and conditional logic, along with DOM manipulation and integrating JavaScript with HTML and CSS to create interactive interfaces.

It also introduced more advanced topics including modules, external libraries, automated testing, object-oriented programming with classes and inheritance, backend concepts and HTTP requests, as well as asynchronous programming using callbacks, promises, and async/await.

As part of the course, I built a project replicating Amazon's interface, implementing dynamic functionality and interactive features using JavaScript to simulate a real-world e-commerce experience.

View the project on GitHub   →

Completed a comprehensive HTML and CSS course by SuperSimpleDev focused on the fundamentals of modern web development.

The course covered semantic HTML structure, responsive layouts, modern CSS techniques, and best practices for building clean and maintainable user interfaces.

As part of the course, I built a project replicating YouTube's interface using only HTML and CSS, focusing on layout structure, styling, and responsive design without the use of JavaScript.

View the project on GitHub   →